Real Questions, Straight Answers
FAQs
We know websites can feel overwhelming. That’s why we’ve put together this list of simple, straight-up answers to the questions we get asked most.
From web design basics to Google tools and support options, we’ve got you covered. If you don’t see your question answered here, just get in touch and we’ll help you out.
Real Questions, Straight Answers
FAQs
We know websites can feel overwhelming. That’s why we’ve put together this list of simple, straight-up answers to the questions we get asked most.
From web design basics to Google tools and support options, we’ve got you covered. If you don’t see your question answered here, just get in touch and we’ll help you out.
Real Questions, Straight Answers
FAQs
We know websites can feel overwhelming. That’s why we’ve put together this list of simple, straight-up answers to the questions we get asked most.
From web design basics to Google tools and support options, we’ve got you covered. If you don’t see your question answered here, just get in touch and we’ll help you out.
FAQs Focus Areas
FAQs Focus Areas
FAQs Focus Areas
Frequently Asked Questions
Frequently Asked Questions
Find quick answers to common questions about our services, processes, and how we can help your business succeed online.
- 1. Web Design
- 2. Google Assistance
- 3. SEO & Performance
- 4. Digital Marketing
- 5. Website Support
- 6. Domains & Hosting
A Website Audit focuses on the overall look, feel, usability and functionality of your site. It covers things like design alignment, mobile responsiveness, broken links, missing pages (like Privacy Policy or 404), spelling, branding consistency, plugin usage, accessibility and more. You’ll get screenshots and practical tips to improve the user experience and visual quality of your site across devices.
A Website Benchmarking Report, on the other hand, dives deep into your site’s technical performance and search visibility in Google. It checks how well your site is set up for indexing, crawling, speed, mobile usability, structured data and how your Google tools (like Search Console and Google Business Profile) are working. It’s about how your site stacks up in Google’s eyes — and how to fix what’s holding you back.
In short:
- The Audit looks at what your visitors experience
- The Benchmarking Report looks at what Google sees
Both work great together for a full website health check! For more information, please visit our SEO & Performance services page.
If you host with our recommended provider, you’ll get access to their friendly Aussie-based support, along with:
- Fast load times
- Daily backups
- Server-level security
- Optimised performance for WordPress
- Free SSL certificates
- Email and phone support
If you aren’t getting these things with your current provider and want to move your site, please get in touch with us.
No worries! We can work with most hosting providers. However, if you’re not satisfied with your current performance or support, we’re happy to assist you with migrating to our recommended hosting partner.
It might be tempting to go with the cheapest hosting you can find, but when it comes to your website, you really do get what you pay for.
Cheap hosting often means:
- Slower load times (which hurts SEO and user experience)
- Overloaded shared servers
- Limited support or long wait times
- Poor security and outdated server software
- No backups or basic performance tools
Your website is your digital shopfront — and first impressions count.
Investing in reliable, Australian-based hosting means faster speeds, better uptime, stronger security and real human support when you need it most. It’s the difference between a site that works and a site that wows.
WordPress Hosting with our recommended partner costs from as little as $399.00 per annum. Why $399 per year for hosting is great value?
For just over $1 a day, you get:
- Fast, Australian-based servers that make your website load quickly for local visitors
- Daily backups to keep your data safe and recoverable
- Robust security features to protect against hacks and malware
- Priority support from friendly experts who know your site inside out
- SSL certificates included to keep your visitors’ data secure and boost Google rankings
- Optimised performance tailored for WordPress and popular themes like Avada
Compare that to downtime, slow websites or security breaches that could cost you time, money and customers. Quality hosting is an investment in your business success — and at $399/year, it’s affordable peace of mind.
Server location directly impacts your site’s speed. Hosting your website on Australian servers means faster load times for local users and better performance in Google’s local search results. That’s why we recommend geo-targeted hosting for Aussie businesses.
We recommend reliable, fast, Australian-based hosting and support and have a recommended partner whom we have worked with for almost 2 decades. They specialise in high-performance WordPress hosting and offer top-notch customer support, daily backups and local servers. This means faster loading speeds for Australian visitors.
Hosting is where your website lives online. It’s the server that stores your website files and makes them accessible to visitors 24/7. Without hosting, your website can’t be seen on the internet.
Absolutely. You’ll always own your domain name. You can confirm registration details of your .au domain name through this Domain WHOIS Checker.
If you ever switch hosting, we’ll help make sure your domain settings are updated correctly to point to your new server.
Yes! We, our domains hosting partner can register your domain on your behalf and manage renewals, DNS settings and domain redirects. If you already have a registered domains, we’ll guide you on how to connect it to your new website or hosting platform. Through our domains and hosting partner, you can have both your domain and hosting managed all in one place. If this is of interest to you, just get in touch.
If you’re an Australian business, we highly recommend registering a .com.au domain. It signals to search engines and customers that you’re based in Australia, enhancing local SEO visibility. An ABN or ACN is required for registration.
That said, it’s also a smart move to register the .com version of your domain (and possibly other variations) for brand protection. This prevents others from using your name and gives you flexibility if you decide to target global markets later.
We can set up your .com domain as a parked and pointed domain, which means it will redirect visitors to your main .com.au site — keeping everything streamlined while protecting your brand online.
Yes, a domain name is your website’s address on the internet (e.g. yourbusiness.com.au). It’s how people find and access your site and it’s one of the first steps in building your online presence.
No problem. Just contact us with a brief overview of your site and goals. We’ll assess your situation and recommend the best next steps.
Yes. Whether you use WooCommerce, booking plugins or other integrations, we support, maintain and improve your site functionality as needed.
Definitely. If you’re comfortable in WordPress, we’ll empower you to manage it. If not, we can do it for you or train you. Many clients enjoy the balance of both.
If you’re hosted with our recommended provider
You’ll have direct access to fast, reliable support through their dedicated support portal. When you sign up, you’ll receive login details and instructions to contact their team directly if anything goes wrong — including downtime, hacks or performance issues. Their support is responsive and familiar with our setup, making it easy to get things resolved quickly.
As part of all of their hosting plans, they include:
- Regular backups
- Security plugins
- Uptime monitoring
- Immediate support from us in critical situations
If you’re hosted with an external provider
We can still help, but support is charged at $99 per hour. This includes:
- Liaising with your hosting company via live chat or email
- Investigating the cause of the issue
- Requesting a rollback to a previous backup (if available)
Keep in mind that the speed and outcome depend on your host’s support response and backup policies.
If you’d like a smoother, faster experience in the future, we’re happy to help you migrate to our recommended hosting provider where they and us will have full control of your hosting environment and website.
Yes. Our audits cover design, usability, performance, SEO, mobile responsiveness, security and more – ideal before a redesign, relaunch or if your site feels “off.” View our SEO & Performance services for more information.
Yes. We offer WordPress training for those who wish to take the reigns themselves and manage their own site.
We offer flexible options:
- Hourly rate ($99/hr) for ad-hoc support
- Monthly care plans for peace of mind – please view our plans here
- Custom packages for businesses with recurring needs – just get in touch with us to discuss further
Absolutely. If your site runs on WordPress (especially using Avada), we’re happy to jump in, audit it, and provide tailored support, whether it’s a one-off fix or ongoing care.
Yes — if you want peace of mind! Ongoing support helps keep your site secure, up-to-date and running smoothly. WordPress needs regular maintenance to prevent issues like plugin conflicts, security risks and slow performance.
No — if you’re confident managing it yourself. If you’re comfortable handling updates, backups and troubleshooting, you’re welcome to take the reins. If you ever need a hand later on, we’re just a message away!
Our Website Support covers everything from content updates and plugin/theme maintenance (including Avada) to WordPress updates, plugin setup, blog writing and training to help you manage your site. It’s all about keeping your website running smoothly, staying secure and feeling fresh.
Yes. We offer flexible support for one-off campaigns or ongoing assistance, depending on your needs and budget.
Yes. Effective campaigns build awareness, trust and loyalty. When done well, digital marketing brings in more leads and encourages repeat business.
Yes. A website is the foundation, but digital marketing helps people discover it. It keeps your business visible and connected to your audience.
Absolutely. We’ll help you develop a simple, practical marketing strategy based on your goals, capacity and budget.
Yes! We can write and design newsletters, announcements, promotional emails and provide wording for social media posts.
The optimal time to send your newsletter can vary based on your audience and their habits. However, general insights from Mailchimp’s data suggest that sending emails on weekdays, particularly Tuesday through Thursday, around 10am in your recipients’ local time zones, tends to yield better engagement. This timing aligns with when many people check their emails during the workweek.
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Mailchimp offers a feature called Send Time Optimization, which analyses your subscribers’ engagement patterns to determine the most effective send time within a 24-hour window of your chosen date. This tool can help tailor your email delivery to when each recipient is most likely to open it.
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Additionally, the Timewarp feature ensures that your emails are delivered at the same local time across different time zones. For instance, if you schedule an email for 10am, Timewarp will send it at 10am in each recipient’s respective time zone, enhancing the likelihood of your email being seen promptly.
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To further refine your send times, consider utilising A/B testing to experiment with different days and times, analysing which combinations result in higher open and click-through rates. This approach allows you to optimize your email campaigns based on your specific audience’s behavior.
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If you’d like assistance in setting up these features or interpreting your email campaign analytics, feel free to ask!
It depends on your audience, but once or twice a month is a great place to start. We help you find the right balance.
Yes. We can create a Mailchimp account, design branded email templates and integration a newsletter subscription box into your website. You are then ready to simply create and send your eNewsletters!
We help identify groups and pages that align with your business, so you can join conversations, share your services and grow your audience authentically.
Yes! Given each business is different, this is a customised service so please reach out and we can discuss this with you further.
We provide email campaigns, Mailchimp setup, social media content support and Facebook Group research.
Yes. We can improve the SEO and performance of any WordPress site, even if we didn’t build it originally.
Definitely. Basic SEO is integrated into every website build and we can layer on extra optimisation for better results.
Yes. We provide detailed SEO audits with screenshots and commentary so you know exactly what’s working and what needs fixing. Visit our SEO & Performance page for more information.
It depends on your industry and competition, but many clients start seeing improvements in search visibility within 1–3 months.
No one can promise #1 rankings, but proper SEO improves your chances of ranking higher and attracting more traffic over time.
Technical SEO covers things like crawlability, indexing, mobile usability and site structure. On-page SEO focuses on your content, meta tags and keyword use.
Absolutely. We can audit your site and provide recommendations on how to improve speed by optimising images, plugins, themes and hosting configurations. You can then implement those changes or have us do them for you. If consultation is needed with your hosting provider to optimise your hosting account, we can also assist with this on your behalf.
We use GTmetrix with Australian servers to test speed, load time and page structure. We also analyse a wide range of markers to boost site performance.
Yes. A beautiful website still needs SEO to appear in search results. SEO helps Google understand your site and connect it to the right audience.
Our SEO & Performance services include technical SEO setup, keyword optimisation, benchmarking, Google Search Console & Analytics integration, performance testing and speed improvements.
In conjunction with building you a professional, functional, fast and visitor-friendly website, all of our websites come with 13 essential inclusions, the “Web Design Baker’s Dozen”. These inclusions cover SEO-ready content to Google integrations, mobile responsiveness and security features like reCAPTCHA to name just a few. For full details on the Web Design Baker’s Dozen, please visit our Web Design services page and view our “Standard Inclusions” section.
Most projects take 2–4 weeks, depending on your needs and how quickly content and feedback are provided. Please read our Website Design Contract for full details on how the process works.
Absolutely. We build on WordPress and provide training so you can make updates yourself if you prefer.
Yes! We build secure, user-friendly eCommerce sites with all the features you need to sell products and accept payments online.
Yes! We can help write your website content and source or optimise images for performance and branding.
Yes. All of our websites are fully responsive across desktop, tablet and mobile.
We use WordPress with premium themes like Avada for flexibility, performance and ease of use.
Basic on-page SEO is included in every project. We also offer advanced SEO services if you want to boost your rankings further. For more information, please check out our SEO & Performance services
Yes. We offer optional add-ons including blogs, live chat, booking forms, secure areas, customer support hubs and more.
Yes. Once your site is complete and paid for, it’s 100% yours.
That depends on your goals. We recommend all for a well-rounded foundation: Google reCAPTCHA for security, Google Reviews for trust, Search Console for technical SEO and Google Analytics for performance tracking. We’ll guide you on what’s most relevant for your business.
Yes! If you already have a WordPress website, we can add Google reCAPTCHA, Reviews, Search Console, or Analytics at any time. You don’t need a full redesign to benefit from these tools.
Google Analytics tracks how people use your site including what pages they visit, how long they stay, where they come from and more. This data helps you make smarter business decisions and improve user experience. We set up and customise Google Analytics so you get insights that matter.
Google Search Console shows how your website appears in search and helps you monitor technical SEO. It tracks indexing, search visibility, mobile usability, site errors and more. We connect your site to this powerful tool for better diagnostics and long-term SEO health.
Google Reviews build trust and influence buying decisions. Displaying real customer feedback on your site can improve your visibility in local search results and increase conversions. We can help you integrate Google Reviews to boost credibility and attract more customers.
Google reCAPTCHA protects your website from spam and bots. It ensures only real people can submit forms, keeping your site secure and improving user trust. We include Google reCAPTCHA in every web build and can add it to existing WordPress sites at any time.